Privacy Policy

Last updated: August 2025

This Privacy Policy explains how MaiaEdge ("MaiaEdge," "we," "our," or "us") collects, uses, shares, and protects your personal information when you interact with our website, platform, products, and services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. Updates will be posted on our website with a revised "Last updated" date. Material changes may also be communicated to you directly as required by law.

2. Information We Collect

a. Information You Provide Directly

When you engage with MaiaEdge, you may provide us with:

  • Contact details (name, email, phone number, business address).
  • Account information (username, password, authentication details).
  • Customer support messages (information you include in inquiries, emails, or calls).
  • Transaction information (payment details, billing information, purchase records).

b. Information We Collect Automatically

When you access our Services, we may automatically collect data such as:

  • Device and browser information.
  • IP address, network identifiers, and geolocation (where legally permitted).
  • Usage data including pages viewed, actions taken, and access times.
  • Cookies and similar technologies to enable functionality, analytics, and personalization.

c. Information from Third Parties

We may receive information about you from:

  • Service providers (e.g., payment processors, cloud hosting, analytics platforms).
  • Business partners (when collaborating on joint services or events).
  • Public sources (such as professional directories or publicly available profiles).

3. How We Use Your Information

We use the information we collect to:

  • Deliver and operate Services – including processing payments, provisioning accounts, and supporting users.
  • Improve and personalize – enhancing user experience and tailoring content.
  • Communicate with you – responding to inquiries, providing updates, and sending marketing (where legally permitted).
  • Ensure security and compliance – detecting fraud, preventing misuse, and complying with legal obligations.
  • Business operations – such as audits, analytics, service improvements, and corporate transactions.

4. Cookies and Tracking Technologies

We use cookies and similar tools to operate and improve our Services. You can control cookie settings through your browser, but disabling them may limit functionality. Some third-party services we work with (such as analytics or advertising providers) may also use cookies.

5. How We Share Information

We may share your personal information with:

  • Vendors and service providers who perform services on our behalf.
  • Business partners in connection with joint offerings or events.
  • Affiliates and subsidiaries within our corporate group.
  • Legal and regulatory authorities when required to comply with obligations or protect rights.
  • Third parties in corporate transactions such as mergers, acquisitions, or asset transfers.

We do not sell your personal information.

6. Security and Data Retention

We take reasonable measures to protect your information, including technical, administrative, and physical safeguards. No system, however, is completely secure. We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, comply with laws, resolve disputes, and enforce agreements.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Access / Know – request details of the personal information we hold.
  • Correction – request updates to inaccurate or incomplete information.
  • Deletion – request removal of your personal information, subject to certain exceptions.
  • Restriction / Objection – limit or object to certain uses of your data.
  • Portability – receive a copy of your data in a machine-readable format.

To exercise your rights, contact us using the details below. We may verify your identity before fulfilling requests.

8. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect their personal information. If we learn that we have inadvertently collected such data, we will take steps to delete it.

9. International Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the U.S. and other jurisdictions. Where applicable, we rely on standard contractual clauses or other lawful mechanisms for cross-border data transfers.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

MaiaEdge Legal Team
Suite #150
77 South Bedford Street
Burlington, MA 01803
Email: legal@maiaedge.com